This candidate is describing how customer-centricity and satisfaction are important to them as a professional services engineer. They state that it is not logical for all customers to have to use the same settings because their products are inherently flexible. They go on to say that they have built tools that allow customers to toggle options and make the tools work the way they want. These tools are then used to measure their success by ensuring that a diverse set of customers adopt them and leads to customer loyalty and growth in revenue.
I think an example will explain both how I focus on the customers and how helping them defines my success. In my roles as a professional services engineer, I have to make our products more configurable so that customers can create settings that meet their needs. Since our products are inherently very flexible, it makes no sense that all customers are forced to use the same settings. I have built tools that allow customers to easily toggle options and make the tools work the way they want. I measure my success in flawlessly deploying these features in a timely fashion and ensuring that a diverse set of customers adopt our tools, which leads to customer loyalty and growth in revenue. Why this answer worked well:The candidate was customer-centric, which is an increasingly desired quality in tech candidates.The candidate explained product capability and how the work made more of it possible for the end users.The success criteria were measurable.